You canceled your subscription but still got charged
If you've canceled your subscription and continue to receive charges:
Contact support at support@wemod.com
To help us assist you more effectively, please include the following details when contacting our support team:
Your WeMod username
Email address on your account
Full name on the card being charged
Last 4 digits of the payment method
Date you canceled your subscription
Charge date(s) and amount(s)
Payment method used (credit/debit card, PayPal, etc.)
Transaction IDs or confirmation numbers
Screenshots of:
Your cancellation confirmation
The billing charge on your statement
Once received, our team will verify the cancellation and stop any unauthorized billing. Refunds may be issued where appropriate.
Charged more than expected
If your charge differs from what was advertised on the WeMod website, the discrepancy may be due to:
Currency conversion from USD to your local currency
Regional taxes (such as VAT)
Bank processing fees or international transaction charges
To request clarification:
Contact support at support@wemod.com
To help us assist you more effectively, please include the following details when contacting our support team:
Your WeMod username
Email address linked to your account
Screenshot of the price on WeMod’s website
Screenshot of the actual charge on your bank/payment statement
Your location/country
Payment method used
Date and amount charged
Currency charged vs. currency shown on the website
Any fees displayed on your statement
Our team will explain any differences based on currency or tax regulations.
Unrecognized charge from WeMod
If you see a WeMod charge you don’t recognize, it may be due to:
An active Pro subscription (monthly or yearly)
An automatic renewal after a free trial
A temporary authorization hold (not a charge — disappears in 3–10 business days)
To investigate further:
Contact support at support@wemod.com
To help us assist you more effectively, please include the following details when contacting our support team:
Your WeMod username (if known)
Email address(es) that may be linked to the account
Full name on the payment method
Last 4 digits of the card charged
Transaction date and exact amount
Payment method (credit/debit card, PayPal, etc.)
Transaction ID from your statement
Screenshot of the charge from your bank or payment app
Confirmation of whether you recall signing up for WeMod
With this information, our team can locate any associated accounts and clarify or resolve the charge.