If something isn't working correctly in WeMod or with a specific trainer, follow these steps to report it effectively and help us resolve it faster.
Reporting an issue
In-App reporting (recommended)
Open WeMod and go to the game page
Click the “?” icon next to the game title
Select “Report an Issue”
Follow the steps; if the issue isn’t resolved, a summary will be generated
Copy the summary and share it in Discord or email support
Discord support
Join our Discord server
Use:
#pro-support (for Pro users)
#support (for free users)
Paste the summary from the in-app report or describe the issue clearly
Email support
Email: support@wemod.com
Use a clear subject (e.g., "Trainer Issue: [Game Name]")
Include relevant system, game, and account info
Attach screenshots if needed
Check the Community or Discord before reporting — many common issues are already addressed.
Information to include
Providing complete details helps us investigate faster:
Account info
WeMod username (no password)
Subscription Type (Pro - Monthly/Yearly; Free)
System info
OS and version (e.g., Windows 11 64-bit)
WeMod version (found in Settings)
Any relevant background apps (e.g., antivirus, overlays)
Game info
Exact game title and version
Platform (Steam, Epic, GOG, etc.)
Other mods or tools used
Single-player only (WeMod doesn’t support multiplayer
Issue description
What happened and when it occurs
Any error messages (copy/paste or screenshot)
What you expected vs. what actually occurred
Troubleshooting attempted
Steps already tried and results
Patterns (intermittent or consistent)
Additional context
Screenshots or videos
Relevant dates or update info
Things to try before reporting
Try these steps first, as they resolve many common issues:
Restart and update
Restart both WeMod and your game
Make sure both are fully updated
Reboot your PC
Verify game files
Steam: Right-click → Properties → Installed Files → Verify
Epic: ... → Manage → Verify
Clean launch
Run WeMod and your game as administrator
Disable antivirus temporarily
Close other apps
Launch your game first, then connect WeMod
Test mods one at a time
Enable mods individually to isolate issues
Disable overlay if the game crashes
Switch between fullscreen and windowed modes
Clean reinstall of WeMod
Uninstall WeMod
Delete:
C:\Users\[YourUsername]\AppData\Local\WeMod
C:\Users\[YourUsername]\AppData\Roaming\WeMod
Restart your PC
Reinstall WeMod from wemod.com
Check connection
Ensure internet is stable
For Pro Remote, verify both devices are on the same network
Check for firewalls or security software interfering
After reporting
Confirmation: You’ll receive acknowledgment that your report was received
Investigation: Support review and attempt to reproduce the issue
Follow-Up: You may be asked for additional details or logs
Resolution: You'll get instructions, a workaround, or a status update
Trainer Update: If needed, the game will appear under "Needs update" in the “Upcoming” tab of the app
How to check if an issue is already known
In WeMod App: See the game’s status in the “Upcoming” section
On Discord: Search for your game in support channel
Things to report
Supported:
Mods not working or crashing the game
Trainer not connecting or not detecting the game
Interface issues (hotkeys, overlay)
Game-specific trainer incompatibilities
Account or Pro feature problems
Not supported:
Multiplayer usage
Pirated or cracked games
Anti-cheat circumvention
Unsupported or unreleased games